Administrative - Dispatch Support

Join us at Sylvite Transportation! Our inclusive community of expert drivers and dedicated support staff is eager to welcome you aboard. Currently, we have an opening for the role of Administrative - Dispatch Support for our Akron location.

Why Choose Sylvite?

  • Established company with a solid reputation and stable customer base provides reliable and consistent employment for our team members.
  • Focus on work-life balance and a working environment that values your well-being and emphasizes safety.
  • Comprehensive benefits package: Dental, Extended Health, Vision Care.
  • Casual dress code.
  • Training and development opportunities.

Job Responsibilities:

Order Entry:

  • Monitor email for all new order requests
  • Enter orders into TMW accurately
  • Add orders to Dispatch Board
  • Update/Revise orders as needed

CSR:

  • Be point of contact for Customers and Team Members to inform of any updates/status changes.
  • Monitor Customer Service Email and respond promptly to customer inquiries via email and telephone
  • Liaise with Dispatch to confirm order details
  • Receive order confirmations and verify that pick-up and delivery dates/times line up with how customer was rated
  • Request paperwork such as customs documents and updated bills from customers
  • Develop and maintain business network of contacts
  • Customer Reports

Operations – Dispatcher:

  • Execute the dispatch plan, setting up the routing and planning pick-ups
  • Dispatch all loads to the drivers
  • Assist Load Planners in day-to-day operation
  • Provide drivers with accurate information for picking up and dropping off loads
  • Inform drivers of procedures to be followed – e.g. incorrect address, wait times, etc.
  • Assign trailers, follow up on dropped trailers
  • Close orders in Transportation Management System
  • Handling driver issues
  • Providing eta’s and updating
  • Follow standard operating procedures re transportation of goods, supporting documents, etc.
  • Recommend changes to standard operating procedures in order to increase efficiencies on an on-going basis and to provide corrective action
  • Finish daily dispatch operations and set up for next day deliveries

Office Administration:

  • Book outgoing courier shipments; receive and distribute incoming courier shipments
  • Sort incoming and outgoing mail, occasionally deliver inter-company mail
  • Coordinate meeting requirements – food, equipment, etc.; maintain meeting room calendars
  • Monitor inventory of office supplies, toner and printer cartridges, other; order replenishments when supply is low
  • Responsible for scanning and filing documents
  • Other responsibilities assigned by manager

Education / Experience:

  • 3 years’ experience in the Transportation Industry as an Administrative – Dispatch Support
  • University/College Degree in Related Field or equivalent experience
  • Proficiency with Transportation Management Software, Excel

Hour of work:

  • 9:00 am to 6:00 pm (M-F with lunch break)

About Sylvite:

Sylvite, as Canada’s largest independently owned fertilizer supplier, delivers competitive solutions in the agriculture supply chain. Our services encompass full-service Ag retail, specialized fertilizers, industrial material sourcing and handling, as well as a robust transportation, warehousing, and logistics division. We strive to ensure a seamless product flow, effectively linking agricultural production with efficient distribution.

 


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