Customer Service Representative

Our Paincourt location is hiring a CSR! This position will be working towards understand and support overall branch operations, branch and individual sales targets, as well as some administrative functions

Responsibilities

  • Greeting customers, answering telephones and assisting customers where possible, ensuring to provide an exceptional customer experience at every interaction
  • Receive orders and review for accuracy, for products and services and initiate any actions required to effect timely delivery, prepare all invoices including seed, chemical and fertilizer products.
  • Ensure all products ordered or shipped are properly invoiced before leaving the site
  • Assist in monitoring inventory levels and ensure adequate supplies are on hand to support customer purchasing of seed, fertilizer and pesticides. Maintain and balance accurate inventory records weekly.
  • Assist in the coordination and scheduling of custom application equipment and related delivery equipment to result in maximum utilization and quality customer service.
  • Assist Sales team with all aspects of the customer accounts: Correct input of information, seed plots and agronomy test, customer meetings and advertising, scouting for related items
  • Prepare accounts payable for facility approval

Office Administration

  • Assist with Health and Safety programs
  • Maintain a clean and attractive environment in the retail area
  • Maintain office stationary supplies and order as required
  • Assist management and sales staff with reports
  • Other administrative duties as required or assigned

Sales and Support

  • Establish, develop and maintain positive business and customer relationships
  • Expedite the resolution of customer problems and complaints to maximize satisfaction
  • Coordinate sales effort with team members and other branches when necessary
  • Produce customer statements and manage/file invoices and statements
  • Actively participate in continuous learning opportunities for sales, seed, and crop protection
  • Invoicing and support for chemical, seed, fertilizer and stores warehouse
  • Perform routine clean up and maintenance of the site
  • Perform other duties as assigned by the supervisor

Requirements for the Position:

  • Experience in Agriculture or related industry
  • University degree or College diploma in agriculture, related field or equivalent experience
  • Experience in an administrative position would be helpful
  • Proficiency in all Office Software, particularly Excel
  • Personal Attributes required include strong organizational skills, friendly and serviced based personality, clear communication skills, and a team player mentality

Career Application Form

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