Dispatcher/Admin

Let’s Grow Together. Currently, recruiting for the position of Dispatcher/Admin at our Akron Location!

About Sylvite:

Sylvite is a multinational, privately owned, business headquartered in Burlington Ontario providing critical products and services in the agricultural and transportation sectors.

  • Agriculture – Sylvite provides a full supply chain solution for crop input products such as fertilizer, seed and pesticides.
  • Transportation – The transportation group at Sylvite not only coordinates part of the agricultural supply chain, but also provides logistics services to a large customer base, transporting goods throughout Canada and the United States.

Job Responsibilities:

Operations – Dispatcher:

  • Execute the dispatch plan
  • Dispatch all loads to the drivers
  • Provide drivers with accurate information for picking up and dropping off loads
  • Persuade drivers to take unappealing loads, to work off schedule, accommodate customer demands, etc.
  • Inform drivers of procedures to be followed – e.g. incorrect address, wait times, etc.
  • Assign trailers
  • Follow up on dropped trailers
  • Close orders in Transportation Management System
  • Follow standard operating procedures re transportation of goods, supporting documents, etc.
  • Recommend changes to standard operating procedures in order to increase efficiencies on an on-going basis and to provide corrective action
  • Finish daily dispatch operations and set up for next day deliveries

Order Entry:

  • Ensure accurate and timely entry of customer orders
  • Monitor email for all new order requests
  • Enter orders into TMW accurately
  • Advise Dispatch once orders are entered
  • Add orders to Dispatch Board
  • Update/Revise orders as needed
  • Assist with financial transactions related to accounts receivable and accounts payable

Office Administration:

  • Follow up with customers as needed
  • Performing scanning and filing
  • Perform other duties as required

System Integrity:

  • Transportation Management System– critical to access and enter accurate and complete data – information is used by others
  • Identify problem areas to Transportation Management System provider / Transportation Administrator

Teamwork:

  • Cross train in the various operational boards – Logistics, Local/PQ, USA, etc.
  • Be prepared to provide coverage related to illness/vacation of other team members.
  • Develop an effective working relationship with other Operations personnel
  • Provide complete information when transitioning work to other dispatchers

Customer / Industry Relations:

  • Develop and maintain business network of contacts
  • Participate in industry associations, attend related conferences, etc.

Education, Experience and / or Training Requirements:

  • 3 years’ experience in the Transportation Industry as a dispatcher
  • Experience with U.S. Board and Customs
  • University/College Degree in Related Field or equivalent experience
  • CITT Accreditation – Canadian Institute of Traffic and Transportation – desired
  • Industry-Related Training Courses
  • Proficiency with Transportation Management Software, Excel
  • TMW Training
  • On-the-Job Training specific to Function – proficiency within three months
  • General Health & Safety Orientation
  • WHMIS Training

Key Personal Attributes Required for the Position:

  • Decision Making Skills
  • Problem Solving Skills
  • Accuracy / Attention to Detail
  • Strong Interpersonal Skills
  • Persuasiveness
  • Negotiation Skills
  • Ability to work in a fast-paced, changing environment

Career Application Form

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