General Manager

We are hiring a General Manager to operate out of our Burlington Branch! Reporting to the Executive Vice President & COO, the General Manager directs and administers the integrated operational activities of the company. This function establishes and implements short and long-term organizational goals, objectives, inputs to the strategic plans, policies and operating procedures; monitors and evaluates operational effectiveness, and affects changes required for improvement.


  • Assist in the development of the business plan to implement the strategic and tactical direction that has been provided by senior management.
  • Execute the business plan
  • Identify profitable market segments, business opportunities, secure new and maintain existing customers
  • Maintain an on-going knowledge of industry practices and trends


  • Plan, direct and supervise day-to-day operations related to the transportation and movement of goods in order to generate revenue
  • Ensure compliance with transport regulations
  • Administer the budget, plan fiscal budget and control all financial matters in area of responsibility
  • Develop plans and standard operating procedures for the transportation of goods and for supporting documents
  • Examine all aspects of standard operating procedures in order to increase efficiencies on an on-going basis and to provide corrective action
  • Effectively manage the assets of the operation – includes interaction with fleet operations
  • Demonstrate adherence to ISO standards
  • Manage risk for the transportation operations of the company. Risk factors include – strategic, compliance, operational, reputation, business ethics, competitive and pricing risks (The monitoring and overseeing of these risk factors is the responsibility of the Chief Financial Officer)


  • Lead and direct staff – including operations staff and company drivers
  • Provide direction to independent contractors (owner operators)
  • Provide coaching to employees on a regular basis
  • Evaluate job performance, develop performance agreements with employees and provide development plans
  • Possess a general knowledge of human resources policies and practices


  • Demonstrate a high degree of customer service and follow up – includes periodic customer visits with appropriate level contacts
  • Develop up-sell techniques for existing customer base for self and dispatch/support staff and establish targets for increasing the business from this base
  • Maintain an on-going knowledge of industry practices and trends
  • Participate in industry associations, attend related conferences, etc.


  • Become knowledgeable about all Sylvite divisions and the products and services they provide to customers
  • Demonstrate adherence to ISO standards and other best practices
  • Documentation of all processes and tasks for which a function is responsible
  • Demonstrate a high degree of service to and collaboration with other business units
  • Provide support to other department members maintaining a sense of team
  • Provide positive feedback to others when possible; coach others for success
  • Recommend opportunities for improvement of processes and systems as a result of the function performed or based on observations
  • Recommend opportunities for reducing costs


  • Ability to lead and direct others; ability to foster a cooperative work environment and to direct progressive discipline actions when necessary
  • Ability to motivate and coach staff; manage change; mediate and resolve conflict
  • Demonstrate business acumen – includes the ability to analyze factors that contribute to the financial performance of the operations, prepare management reports, make presentations to senior management, staff and others
  • Decision Making and Problem Solving Skills
  • Customer Service Orientation
  • Superior Negotiation Skills


  • 5 – 8 years in the Transportation Industry
  • University/College Degree in Related Field or equivalent experience
  • CITT Accreditation – Canadian Institute of Traffic and Transportation – desired
  • Industry-Related Training Courses
  • Intermediate Proficiency with Transportation Management Software, Excel


Moderate amount of business travel required including out-of-province travel. Hours extend beyond an 8-hour work day.

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