Inside Sales and Customer Service

Sylvite is a multinational, privately owned, business headquartered in Burlington Ontario providing critical products and services in the agricultural and transportation sectors. Sylvite provides a full supply chain solution for crop input products such as fertilizer, seed and pesticides.

We are look for a inside sales and customer service representative who is passionate about agriculture sales and providing exceptional customer service.

Job Duties:

Sales Support:

· Establish, develop and maintain positive business and customer relationships with the Silverhill’s General Accounts

· Expedite the resolution of customer problems and complaints to maximize satisfaction

· Coordinate sales effort with team members and other branches when necessary

· In store lawn, turf and garden sales

· Invoicing and support for chemical, seed, fertilizer and stores warehouse

· Take payments from retail customers

· Apply all necessary payments to customer accounts

Office and Customer Support:

· Receive and direct telephone calls and relay conversation and pertinent messages to others while maintaining accuracy, clarity and confidentiality

· Perform friendly and professional primary contact with clients while establishing rapport with visitors and people going in and out of the site, ensuring adherence to site safety procedures

· Entertain and answer basic queries made by the clients

· Assist in planning, coordinate and organize various meetings, events and conferences

· Assist in communication to Sylvite Agri-Services employees and/or customers

Operations Support:

· Support the Branch manager with dispatching of pick-ups and deliveries.

· Assist walk in traditional customers with crop input needs with the Silverhill’s General accounts

· Assist in establishing a system to accumulate grower agronomic information