Administrative - Dispatch Support

Why Choose Sylvite?

• Established company with a solid reputation and stable customer base provides reliable and consistent employment for our team members.
• Focus on work-life balance and a working environment that values your well-being and emphasizes safety.
• Comprehensive benefits package: Dental, Extended Health, Vision Care.
• Casual dress code.
• Training and development opportunities.

Job Responsibilities:

Order Entry:

• Monitor email for all new order requests
• Enter orders into TMW accurately
• Add orders to Dispatch Board
• Update/Revise orders as needed

CSR:

• Be point of contact for Customers and Team Members to inform of any updates/status changes.
• Monitor Customer Service Email and respond promptly to customer inquiries via email and telephone
• Liaise with Dispatch to confirm order details
• Receive order confirmations and verify that pick-up and delivery dates/times line up with how customer was rated
• Request paperwork such as customs documents and updated bills from customers
• Develop and maintain business network of contacts
• Customer Reports

Operations – Dispatcher:

• Execute the dispatch plan, setting up the routing and planning pick-ups
• Dispatch all loads to the drivers
• Assist Load Planners in day-to-day operation
• Provide drivers with accurate information for picking up and dropping off loads
• Inform drivers of procedures to be followed – e.g. incorrect address, wait times, etc.
• Assign trailers, follow up on dropped trailers
• Close orders in Transportation Management System
• Handling driver issues
• Providing eta’s and updating
• Follow standard operating procedures re transportation of goods, supporting documents, etc.
• Recommend changes to standard operating procedures in order to increase efficiencies on an on-going basis and to provide corrective action
• Finish daily dispatch operations and set up for next day deliveries

Office Administration:

• Book outgoing courier shipments; receive and distribute incoming courier shipments
• Sort incoming and outgoing mail, occasionally deliver inter-company mail
• Coordinate meeting requirements – food, equipment, etc.; maintain meeting room calendars
• Monitor inventory of office supplies, toner and printer cartridges, other; order replenishments when supply is low
• Responsible for scanning and filing documents
• Other responsibilities assigned by manager

Education / Experience:

• 3 years’ experience in the Transportation Industry as an Administrative – Dispatch Support
• University/College Degree in Related Field or equivalent experience
• Proficiency with Transportation Management Software, Excel

Hour of work:

• 9:00 am to 6:00 pm (M-F with lunch break)

About Sylvite:

Sylvite, as Canada’s largest independently owned fertilizer supplier, delivers competitive solutions in the agriculture supply chain. Our services encompass full-service Ag retail, specialized fertilizers, industrial material sourcing and handling, as well as a robust transportation, warehousing, and logistics division. We strive to ensure a seamless product flow, effectively linking agricultural production with efficient distribution.