Dispatch-Admin

Why Choose Sylvite?

• Established company with a solid reputation and stable customer base provides reliable and consistent employment for our team members.
• Focus on work-life balance and a working environment that values your well-being and emphasizes safety.
• Comprehensive benefits package: Dental, Extended Health, Vision Care.
• Casual dress code.
• Training and development opportunities.

About the Role

Key Responsibilities:

Operations – Dispatcher:

• Execute the dispatch plan
• Dispatch all loads to the drivers
• Provide drivers with accurate information for picking up and dropping off loads
• Persuade drivers to take unappealing loads, to work off schedule, accommodate customer demands, etc.
• Inform drivers of procedures to be followed – e.g. incorrect address, wait times, etc.
• Assign trailers
• Follow up on dropped trailers
• Close orders in Transportation Management System
• Follow standard operating procedures re transportation of goods, supporting documents, etc.
• Recommend changes to standard operating procedures in order to increase efficiencies on an on-going basis and to provide corrective action
• Finish daily dispatch operations and set up for next day deliveries

Order Entry:

• Ensure accurate and timely entry of customer orders
• Monitor email for all new order requests
• Enter orders into TMW accurately
• Advise Dispatch once orders are entered
• Add orders to Dispatch Board
• Update/Revise orders as needed
• Assist with financial transactions related to accounts receivable and accounts payable

Office Administration:

• Follow up with customers as needed
• Performing scanning and filing
• Perform other duties as required

System Integrity:

• Transportation Management System– critical to access and enter accurate and complete data – information is used by others
• Identify problem areas to Transportation Management System provider / Transportation Administrator

Teamwork:

• Cross train in the various operational boards – Logistics, Local/PQ, USA, etc.
• Be prepared to provide coverage related to illness/vacation of other team members.
• Develop an effective working relationship with other Operations personnel
• Provide complete information when transitioning work to other dispatchers

Customer / Industry Relations:

• Develop and maintain business network of contacts
• Participate in industry associations, attend related conferences, etc.

Education, Experience and / or Training Requirements:

• 3 years’ experience in the Transportation Industry as a dispatcher
• Experience with U.S. Board and Customs
• University/College Degree in Related Field or equivalent experience
• CITT Accreditation – Canadian Institute of Traffic and Transportation – desired
• Industry-Related Training Courses
• Proficiency with Transportation Management Software, Excel
• TMW Training
• On-the-Job Training specific to Function – proficiency within three months
• General Health & Safety Orientation
• WHMIS Training

Hour of work:

• 11:00 am to 8:00 pm (M-F with lunch break)

Key Personal Attributes Required for the Position:

• Decision Making Skills
• Problem Solving Skills
• Accuracy / Attention to Detail
• Strong Interpersonal Skills
• Persuasiveness
• Negotiation Skills
• Ability to work in a fast-paced, changing environment

About Sylvite

Sylvite, as Canada’s largest independently owned fertilizer supplier, delivers competitive solutions in the agriculture supply chain. Our services encompass full-service Ag retail, specialized fertilizers, industrial material sourcing and handling, as well as a robust transportation, warehousing, and logistics division. We strive to ensure a seamless product flow, effectively linking agricultural production with efficient distribution.