Join us at Sylvite Western Region LLC! Our team of dedicated support staff is eager to welcome you aboard. Currently, we have an opening for the role of Dispatch-Admin at our Akron, Ohio Location.

Why Choose Sylvite?

  • Established company with a solid reputation and stable customer base provides reliable and consistent employment for our team members.
  • Focus on work-life balance and a working environment that values your well-being and emphasizes safety.
  • Comprehensive benefits package: Dental, Extended Health, Vision Care.
  • Casual dress code.
  • Training and development opportunities.

About the Role

Key Responsibilities:

Operations – Dispatcher:

  • Execute the dispatch plan
  • Dispatch all loads to the drivers
  • Provide drivers with accurate information for picking up and dropping off loads
  • Persuade drivers to take unappealing loads, to work off schedule, accommodate customer demands, etc.
  • Inform drivers of procedures to be followed – e.g. incorrect address, wait times, etc.
  • Assign trailers
  • Follow up on dropped trailers
  • Close orders in Transportation Management System
  • Follow standard operating procedures re transportation of goods, supporting documents, etc.
  • Recommend changes to standard operating procedures in order to increase efficiencies on an on-going basis and to provide corrective action
  • Finish daily dispatch operations and set up for next day deliveries

Order Entry:

  • Ensure accurate and timely entry of customer orders
  • Monitor email for all new order requests
  • Enter orders into TMW accurately
  • Advise Dispatch once orders are entered
  • Add orders to Dispatch Board
  • Update/Revise orders as needed
  • Assist with financial transactions related to accounts receivable and accounts payable

Office Administration:

  • Follow up with customers as needed
  • Performing scanning and filing
  • Perform other duties as required

System Integrity:

  • Transportation Management System– critical to access and enter accurate and complete data – information is used by others
  • Identify problem areas to Transportation Management System provider / Transportation Administrator


  • Cross train in the various operational boards – Logistics, Local/PQ, USA, etc.
  • Be prepared to provide coverage related to illness/vacation of other team members.
  • Develop an effective working relationship with other Operations personnel
  • Provide complete information when transitioning work to other dispatchers

Customer / Industry Relations:

  • Develop and maintain business network of contacts
  • Participate in industry associations, attend related conferences, etc.

Education, Experience and / or Training Requirements:

  • 3 years’ experience in the Transportation Industry as a dispatcher
  • Experience with U.S. Board and Customs
  • University/College Degree in Related Field or equivalent experience
  • CITT Accreditation – Canadian Institute of Traffic and Transportation – desired
  • Industry-Related Training Courses
  • Proficiency with Transportation Management Software, Excel
  • TMW Training
  • On-the-Job Training specific to Function – proficiency within three months
  • General Health & Safety Orientation
  • WHMIS Training

Hour of work:

  • 11:00 am to 8:00 pm (M-F with lunch break)

Key Personal Attributes Required for the Position:

  • Decision Making Skills
  • Problem Solving Skills
  • Accuracy / Attention to Detail
  • Strong Interpersonal Skills
  • Persuasiveness
  • Negotiation Skills
  • Ability to work in a fast-paced, changing environment

About Sylvite

Sylvite, as Canada’s largest independently owned fertilizer supplier, delivers competitive solutions in the agriculture supply chain. Our services encompass full-service Ag retail, specialized fertilizers, industrial material sourcing and handling, as well as a robust transportation, warehousing, and logistics division. We strive to ensure a seamless product flow, effectively linking agricultural production with efficient distribution.

Career Application Form

Please Upload Resume and Relevant Files

Click or drag a file to this area to upload.
Click or drag a file to this area to upload.
Click or drag a file to this area to upload.

Apply here Apply here