Dispatcher
Join us at Sylvite Transportation Group Inc.! Our team of dedicated staff is eager to welcome you aboard. Currently, we have an opening for the role of Dispatcher at our Transportation Head Office in Burlington, ON.
About Sylvite:
Sylvite, as Canada’s largest independently owned fertilizer supplier, delivers competitive solutions in the agriculture supply chain. Our services encompass full-service Ag retail, specialized fertilizers, industrial material sourcing and handling, as well as a robust transportation, warehousing, and logistics division. We strive to ensure a seamless product flow, effectively linking agricultural production with efficient distribution.
Job Responsibilities:
Operations – Dispatch:
- Execute the dispatch plan
- Dispatch all loads to the drivers
- Provide drivers with accurate information for picking up and dropping off loads
- Persuade drivers to take unappealing loads, to work off schedule, accommodate customer demands, etc.
- Inform drivers of procedures to be followed – e.g. incorrect address, wait times, etc.
- Manage the trailer pool
- Assign trailers
- Follow up on dropped trailers
- Close orders in Transportation Management System
- Follow standard operating procedures re transportation of goods, supporting documents, etc.
- Recommend changes to standard operating procedures in order to increase efficiencies on an on-going basis and to provide corrective action
Driver Liaison:
- This function is the main contact for the drivers
- Perform on-call services as per department policy
- Hours of Work and days off for General Holidays may be modified as relates to customer demand
- Monitor Hours of Service – advise supervisor when driver is nearing maximum hours
- Assist drivers with issues resolution – loads, equipment, deliveries timing, etc.
- Resource to drivers to resolve personal issues, such as absence, scheduling vacation, other time off, etc.
- Assist Administrators and driver regarding problems with paperwork, driver envelope information, etc.
- Assist Fleet Operations to coordinate contacting driver re: fleet maintenance or safety and compliance needs
- Advise Fleet Manager or Vice President re: need for disciplinary action
System Integrity:
- Transportation Management System – critical to access and enter accurate and complete data – information is used by others
- Identify problem areas to Transportation Management System provider / Transportation Administrator
If you are ready to contribute your skills to a dynamic team in the agricultural industry, we invite you to apply today for the Dispatcher position at Sylvite!
Education/Experience:
- 5+ years experience in the Transportation Industry as a dispatcher
- Experience with U.S. Board and Customs
- University/College Degree in Related Field or equivalent experience
- CITT Accreditation – Canadian Institute of Traffic and Transportation – desired
- Industry-Related Training Courses
- Proficiency with Transportation Management Software, Excel
- TMW Training
- On-the-Job Training specific to Function – proficiency within three months
- General Health & Safety Orientation
- WHMIS Training
Why Choose Sylvite?
- Established company with a solid reputation and stable customer base provides reliable and consistent employment for our team members.
- Focus on work-life balance and a working environment that values your well-being and emphasizes safety.
- Paid time off.
- Casual dress code.
- Training and development opportunities.